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Seminars Customized Here are examples of the seminars we've already conducted: Technical Presentations
for Your Needs!
At LR, all our seminars are customized for your needs at no additional cost! Before every
program, students complete a detailed student profile explaining who they are, what they
do, and what areas they want to strengthen. That, combined with the training or department manager's input, assures that we'll target the skills students need most.
Objective: To learn a system for presenting any kind of technical information to any audience, from the planning stage to delivery and followup. To learn techniques for addressing an audience skillfully. To gain confidence through practice with actual job situations.
Recommended for: Scientists, engineers, IT personnel, and other professionals who must describe detailed technical information to those less knowledgeable about the subject matter.
Skills learned: As a result of taking this course, participants will be able to:
- Plan the best strategy for meeting objectives with the Six Building Blocks of Effective Communication
- Select what technical information to include or exclude with the Plus and Minus game
- Build involvement through audience and subject matter profiling
- Present technical information clearly, using the right language and level of detail
- Project confidence through effective use of voice, appearance, and body movement
- Use visual aids in ways that clarify technical material rather than distract
- Recognize the best time to introduce solutions and recommendations and answer questions
Additional features:
- Each student receives access to LR's online course Communicating Effectively Through Speech and to our extensive resources covering both oral and written communications.
- Includes two personal post-course conferences.
Persuasive Presentations
Objective: To learn strategies for persuading others to follow recommendations, accept new procedures, or support a position. To learn how to prepare for presentations and gain confidence through practice with actual job situations.
Skills learned: As a result of taking this course, participants will be able to:
- Use the Six Building Blocks of Effective Communication to gain understanding and support
- Precondition the audience to respond favorably
- Apply techniques for converting negative attitudes to positive ones
- Determine the best sequence for providing background information, discussing problems to be corrected, and justifying solutions or proposals
- Address the audience with confidence
- Create a good impression through voice, appearance, language, facial expression, and body movement
Additional features:
- Each student receives access to LR's online course Communicating Effectively Through Speech and to our extensive resources covering both oral and written communications.
- Includes two personal post-course conferences.
Technical Writing
Objective: To learn a system for presenting any kind of technical information, in writing, to any level of reader.
Recommended for: Scientists, engineers, IT personnel, and other professionals who must describe detailed technical information to those less knowledgeable about the subject matter.
Skills learned: As a result of taking this course, participants will be able to:
- Plan the best strategy for meeting objectives with the Six Building Blocks of Effective Communication
- Organize technical information effectively with Information Satellites
- Select what technical information to include or exclude with the Plus and Minus game
- Present technical information clearly, using the right language and level of detail for the reader
- Recognize when charts and other visual aids would be better than text
- Apply proofreading techniques that will assure a polished, professional result
Additional features:
- This seminar is interactive and focuses on the writing participants produce on the job.
- In class, each participant receives critiques from the instructor and other participants on several documents.
- Each student receives access to LR's online course Effective Written Communication and to our extensive resources covering both oral and written communications.
- The instructor will also review pre- and post-course writing samples.
Writing Effective Customer Service Letters
Objective: To learn to write customer service letters that explain your company's position while maintaining the customer's goodwill. Using samples of their own on-the-job writing, participants will learn to satisfy customers with easy-to-follow explanations presented in a positive, personal manner.
Skills learned: As a result of this course, participants will be able to:
- Explain policies and procedures clearly
- Apologize for mistakes or misunderstandings while maintaining the customer's good will
- Present negative decisions in a positive way
- Effectively describe solutions to problems
- Profile the customer's needs and characteristics
- Select the right content, language, and style for a particular situation
- Write in a natural tone to avoid the form-letter feel
- Apply the principles learned to improve oral communications as well
Additional features:
- Each student receives access to LR's online course Effective Written Communication and to our extensive online writing tips, exercises, and other resources.
- Includes pre-work review and two personal post-course conferences.
Writing for Administrators
Objective: To provide administrators with a structured approach to all correspondence, with special emphasis on how to inform, request, and motivate. Using samples of their own on-the-job writing, participants will learn how to open and close more effectively, develop content logically, and write clearly and assertively.
Skills learned: As a result of this course, participants will be able to:
- Prepare correspondence more quickly and effectively with the Six Building Blocks of Effective Communication
- Achieve objectives the first time, minimizing the need for followup reminders.
- Profile an audience's needs and characteristics
- Determine what information to include and what to exclude
- Select the right kind of opening and closing for each situation
- Write assertively while maintaining a pleasing tone and inviting format
- Apply the principles learned to improve oral communications as well
Additional features:
- Each student receives access to LR's online course Effective Written Communication and to our extensive writing tips, exercises, and other resources.
- Includes pre-work review and two personal post-course conferences.
LR Communication Systems, Inc.
139 Dogwood Lane • Berkeley Heights, NJ 07922, USA
(908) 464-1231 mail@LRcom.com http://LRcom.com
Copyright © 2004, LR Communication Systems, Inc. All rights reserved.